Privacy Policy
Last updated: May 30, 2026
1. Information We Collect
We collect information you provide directly, including your name, email address, phone number, billing address, and payment details when you register for an account or purchase our services. We also collect technical data such as IP addresses, browser type, and usage patterns to improve our services.
2. How We Use Your Information
Your information is used to provide and maintain our hosting and domain services, process payments, send service notifications, provide customer support, and improve our platform. We may also use your information to send promotional communications, which you can opt out of at any time.
3. Data Storage and Security
We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. Your data is stored on servers located in Tanzania and may be processed by third-party service providers who are contractually bound to protect your information.
4. Third-Party Services
We use third-party services for payment processing (M-Pesa, DPO), domain registration (Spaceship/ICANN), and hosting infrastructure (cPanel). These providers have their own privacy policies and we recommend reviewing them. We only share the minimum information necessary to provide our services.
5. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences, and analyze site usage. You can control cookie settings through your browser preferences.
6. Your Rights
You have the right to access, correct, or delete your personal data. You can update your account information through your dashboard or contact our support team. To request data deletion, please email us at privacy@askgroup.co.tz.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. Billing records are retained for 7 years as required by Tanzanian tax regulations. You may request deletion of non-essential data at any time.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by email or through a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.
9. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at privacy@askgroup.co.tz or visit our support page.